We would like to inform you that we do not sell preloaded IPTV . We only sell digital boxes. Please note that we do not provide any support for the setup or installation of the digital boxes. The digital box comes with a learning remote, and it is expected that the user has the knowledge to operate it.but we will support for modem router wifi voip ata networking tools If you have any questions regarding the digital box’s features or specifications, please feel free to contact manufacture , and they will be happy to assist you. product comes with one year manufacture warranty you have to contact them to fix it we don’t provide any support or guide